Refund Policy

This policy applies to purchases from Ru-ffel Faissal trading as Renter Ready, including the Deposit Protection Pack.

30-day money-back guarantee

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email on your receipt, or contact us at renter.ready@outlook.com and we'll help.

What happens after a refund

Premium renters can cancel future monthly renewals from the Premium billing portal. Ordinary cancellation keeps access until the end of the paid period; an approved full refund or chargeback for the current premium payment removes access. Cancelling future renewals does not itself request a refund.

The money is returned to your original payment method, normally within 5–10 working days. When a full refund is processed, the pack features are removed from your account and any linked accounts.

This policy does not affect your statutory rights. Paddle's refund policy also applies.